Last updated 31/03/2020
** THINGS ARE CHANGING DAILY, AND SOMETIMES REPEATEDLY IN A DAY - PLEASE CHECK BACK TO REVIEW THE CURRENT POSITION***
We are committed to continuing to work through this time where possible, but will only do so in accordance with current restrictions and Government advice, and when safe to do so. We take our responsibility to minimise the spread of Coronavirus extremely seriously.
Current travel restrictions have been in place since 23 March 2020, but the Government advice on those restrictions & how they affect our work changes on a daily basis, and we are continually adapting our working procedures and activities to ensure we are compliant with current advice.
On 29 March 2020 the government updated their advice regarding working during the lock down period, providing clarity to the implemented measures. Their advice is that if your work can be done while adhering to social distancing rules, and you have not been told not work, you can, and are encouraged for the sake of the economy, to continue to do so safely, including travelling where necessary. We are therefore continuing to effect service of legal process at this time.
Current Government advice can be found here
We have advised our process servers to adhere to social distancing rules, and keep enquiries at properties other than the service address to a minimum at this time. They are of course advised not to work if they have any symptoms, or any members of their household are self-isolating.
We are currently maintaining good overall coverage, but are experiencing some delays, and may have trouble sourcing agents in some of the more rural areas. We will of course advise if you any of your serves are greatly affected in this regard.
As always, you will continue to be able to speak with our team throughout this crisis on our usual numbers and email addresses.
WHAT YOU CAN DO TO HELP: Where possible please instruct all matters by email and not with original paperwork. Not only does this make it easier for our home workers, but also reduces the risk of spreading the virus. Instructions sent by post may also be delayed getting to us. It is also helpful if you can communicate by email where possible as our home workers do not all have access to our telephone lines and the volume of people now working from home can cause some issues o our VOIP telephone systems and mobile networks for those that do.
Finally, we are here to help our clients any way we can. Our office team are all now home working, but we can still assist with printing, posting etc for you, and have the structure to facilitate this from home. Just ask if you think we might be able to help with something which is usually out of our remit - we're all in this together and will get through it together!
Nicola Ashby and the team x