Privacy Policy | ASH UK Process Servers Ltd

1. Who We Are

A.S.H. (UK) Process Servers Ltd is a limited company registered in England (Company No. 6501289).

Registered address: 3 The Oak Tree, Elmhurst Business Park, Park Lane, Lichfield, WS13 8EX.

VAT number: 807 0302 72

We hold director membership of the Association of British Investigators and Corporate Membership of the Institute of Paralegals.

Data Protection Contact: Nicola Ashby

Email: nashby@ashprocess.co.uk

Telephone: 01543 888218

Postal address: as above.

2. Scope of This Policy

This policy applies to:

Your use of our website
Any personal data you provide to us online or offline
Personal data we collect during process serving and investigative work
Personal data collected from public sources, courts, and third parties

Our site may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

3. Data We Collect

We collect personal data both online and offline, depending on your interaction with us.

3.1 Personal Data Collected From Clients

Online and offline data collected may include:

Name, contact information, business details
Case instructions and related information
Physical documents and handwritten notes
Signed contracts, service instructions, and authorisations
Physical evidence supplied by clients (photos, videos, objects)
Communications via email, phone, or post

3.2 Personal Data Collected About Service or Investigation Subjects

During process serving or investigative activities, we may collect:

Names, addresses, locations
Demographic details including date of birth and ethnicity (when relevant to lawful purpose)
Physical descriptions, identifying features, and identifying documents such as photographs
Surveillance observations and field notes
Notes from service attempts and witness statements
Information from neighbours and local sources
Court papers, records from public offices, and documents we are instructed to serve
Photographs, audio recordings, and video recordings captured offline or in the field

In addition, where we are instructed to locate or verify the details of an individual, we may carry out database trace enquiries using licensed data sources, credit reference data, public registers and other lawful tracing tools. As a result of these enquiries we may collect:

Current and previous address history
Date of birth and age verification data
Telephone numbers and email addresses
Employment details and employer information
Electoral roll information
Property ownership and tenure information
Linked or associated individuals, including family members and co-occupants
County Court Judgments, decrees and other public judgment data
Insolvency, bankruptcy and debt-related data
Company directorships and business interests
Mortality screening and deceased-status data
Other identifying or locational data lawfully obtained from registry and reference sources

We only carry out database trace enquiries where there is a lawful basis and a legitimate purpose, and we obtain such data only from lawful sources and licensed providers, in line with the UK GDPR and the ICO-approved ABI UK GDPR Code of Conduct.

3.3 Data Collected Automatically Through Our Website

Depending on your use of our site, we may collect:

IP address, browser type, operating system
Basic location information
Website interaction data (page visits, bounce rates, conversions)
URL paths (referring and exit pages)
Preferences and interests (if volunteered)

3.4 Cookies and Analytics

We use cookies and Visitor Analytics/Visitor Recordings tools to improve our website and understand user behaviour. Cookies are used according to Cookie Law (Privacy and Electronic Communications Regulations 2003). See the “Cookies & Analytics” section for full details.

4. Lawful Basis for Processing

We process personal data only when one lawful basis applies:

Contractual necessity — to provide our services
Legitimate interests — including locating subjects, verifying information, documenting service attempts, improving our website
Legal obligation — compliance with court processes, statutory requirements, or regulatory duties
Consent — when voluntarily provided for a specific purpose (e.g. marketing emails)

5. How We Use Personal Data

We use personal data to:

Provide process serving and investigative services
Locate, identify, and contact service subjects
Record and document service attempts
Communicate with clients, courts, and subcontractors
Respond to enquiries and emails
Manage website functionality and improve user experience
Conduct market research
Fulfil legal obligations
Maintain internal administrative records
Protect the security of our operations, staff, and data

We do not conduct automated decision-making or profiling that produces legal or significant effects.

6. Data Storage and Security

6.1 Offline Data Storage

Offline data (including physical documents, evidence, field notes, and printed records) is stored securely in:

Locked filing cabinets
Secure office premises
Access-restricted archives

Only authorised personnel can access these materials.

6.2 Online Data Storage

Electronic data is stored on secure servers, encrypted devices, or controlled-access case management systems. We take reasonable technical and organisational measures to protect personal data.

6.3 Data Retention

We retain personal data for up to 6 years, unless a longer period is required by law or necessary for legal proceedings.

6.4 Data Disposal

At the end of the retention period, offline materials are:

Shredded
Securely destroyed
Returned to clients (where appropriate)

Online data is securely deleted or anonymised.

7. Sharing Your Data

We will not sell your personal data.

We may share personal data with:

Courts and legal authorities
Subcontractors and agents assisting with process serving or investigations
Clients or legal representatives
Service providers supplying secure data processing, hosting, or analytics
Regulators or authorities where legally required

We may also share anonymised statistical data for business analysis.

8. Your GDPR Rights

If you are in a GDPR-regulated jurisdiction, you have the following rights:

Right to be informed — about how we collect and use personal data
Right of access — obtain a copy of your personal data
Right to rectification — correct inaccurate or incomplete data
Right to erasure (“right to be forgotten”) — where permissible
Right to restrict processing — in certain circumstances
Right to data portability — receive your data in a structured format
Right to object — to processing based on legitimate interests
Rights in relation to automated decision-making and profiling — we do not use such systems
Right to lodge a complaint — with the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact us using the details in Section 10.

9. Cookies & Visitor Analytics

We use first-party cookies and analytics tools to:

Understand how visitors use our website
Improve website functionality
Analyse pages visited, device type, screen size, browser, OS, bounce rate, conversions

Visitor Analytics and Visitor Recordings use pseudonymised data only. They do not identify individuals.

You may control or delete cookies through your browser settings at any time. Disabling cookies may affect website functionality.

10. Contact Us

For privacy queries, GDPR rights requests, or questions about this policy:

Email: enq@ashprocess.co.uk

Telephone: 01543 888218

Postal Address: 3 The Oak Tree, Elmhurst Business Park, Park Lane, Lichfield, WS13 8EX.

Please specify if your query relates to personal data access.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. Continued use of our website after updates constitutes acceptance of the revised policy.

Last Updated: 14 May 2026